Frequently Asked Questions

We're here to answer some of your

Frequently Asked Questions

This is Sian

CEO & Chief Storyteller

Having started the business back in 2011 Sian is intimately familiar with every single aspect of the consignment service. So she is here to answer some of the questions asked most frequently. If you have a question not answered below, please do get in touch!

What is RETOLD?

RETOLD is a consignment boutique and e-commerce site. A "consignment shop" is defined as a clothing store that sells other people's clothing on their behalf. So all the products you see on display (either in our fabulous Dubai boutique, or on our e-commerce shopping site), still belongs to our sellers (also known as Members).

What clothing brands do you accept?

We accept a whole range of clothing items from high-street brands all the way to luxury and designer labels. So you will find the likes of Zara and Mango, next to Burberry's and Malono Blahnik.
We solely stock female fashion.

What is the quality of the pieces you stock?

All the pieces we display both in our boutique and on our e-commerce site are in excellent condition, all pieces are new or like-new second hand clothing that has been freshly cleaned or laundered. So you will find pieces that are still brand new with their original tags or that have been lightly used. We do not stock damaged or stained items.

How often is new inventory added?

We list and display new pieces as often as we receive them, which is pretty much everyday! Be sure to check back into the boutique AND our e-commerce site regularly so that you don't miss out on any of the amazing finds!

How many pieces can I expect to browse?

We have over 6,000 individual pieces on display at any one time, with new pieces arriving in all the time!

Where can I park?

There is plenty of RTA parking along the Umm Suqeim service road, and there is lots of FREE parking at the back of the building.

I want to try the clothes on, where can I find you?

Visit our Dubai boutique!
You can find us on Google Maps:

What is your Return & Refunds Policy?

All items are thoroughly checked when they are submitted to RETOLD, and as such all items are sold "as is".

RETOLD operates a No Returns and No Refund policy subject to the following:
- Items may only be returned if they do not match the description of the item as advertised.
- Items must be returned within three business days after receipt of goods.
- Items must be returned in the same condition in which they were received.

What forms of payment are accepted?

We accept Cash, all major Credit Cards, Apple Pay.

We accept flattery, referrals, and cupcakes, but sadly, at this time, we can not accept High-Fives as payment for items.

What are the opening times?

We are open 7 days a week. From 10am until 10pm

Yup - that's right!

I want to attend one of the workshops or events hosted at your boutique, what do I do?

Most of our events are free-of-charge, in which case, please do just turn up. However, it is better to register your attendance as mostly spaces will be limited and we don't want you to miss out!

I would like to HOST an event at your boutique, what do I do?

Simply drop us a line! Email, call, SM message, smoke signals... whatever your chosen communication channel - let us know your requirements and we will do our best to accommodate you.

How do I sign up to sell with RETOLD?

Visit our Membership page and pick the right package for you, then simply follow the online steps.

View Membership Options here

What clothing brands do you accept?

We accept a whole range of clothing items from high-street brands all the way to luxury and designer labels. So you will find the likes of Zara and Mango, next to Burberry's and Malono Blahnik.
We solely stock female fashion.

Do I have to be a certain size?

Absolutely not! RETOLD accepts and sells on behalf of anyone no matter what your shape, size or taste - we embrace it all! We always endeavour to have a range of sizes available.

I'm not sure how to price my items, can you help?

Of course we can! We have, been doing this for years and our advice is all part of the RETOLD service. If you don't have the time (or the inclination) we can price your items for you for an additional fee.

I'm leaving the country and have loads of items, can you help?

Yes we can. Depending on how many piece you have, you're probably going to need an Annual Membership. We can come to your home to help advise which items will sell best with us, we can even donate the items not suitable for resale.

View Annual Membership Details

I have too many pieces to sell, can you pick the right ones?

Our expert RETOLD team are on hand to visit your home and advise you on which pieces to submit to us based on our extensive knowledge of what will sell, our wardrobe weeding sessions are subject to an additional service fee, but they are well worth it.

You've got my items, now what?

Throughout the duration of your membership you can get view an up-to-date account of your sales by logging onto your personal account. Our Account Manager can answer any additional queries you may have regarding your account.

My Membership period has finished but not everything sold, what happens next?

As a standard, we will return your unsold items to you or donate them on your behalf. However, we will get in touch with you before the end of your membership to arrange a course of action.

Can I donate any of my unsold items to charity?

We have to abide by the rules of the UAE and as such when we make charity donations it's all done according to local regulations.

Can I leave my unsold items with you once my Membership has finished?

Unfortunately not, we will need to return any of your unsold items back to you within 5 days of the end of your Membership.

Why should I buy pre-owned?

Buying pre-owned means you are saving the planet! Well, you are taking a small step towards making the world a better place, you are reducing your carbon footprint, you are reducing the demand for newly created fashion, and you are extending the lifecycle of the pieces.

How do I know if the clothing is in good condition?

All the pieces we display both in our boutique and on our e-commerce site are in excellent condition, all pieces are new or like-new second hand clothing that has been freshly cleaned or laundered. So you will find pieces that are still brand new with their original tags or that have been lightly used. We do not stock damaged or stained items.
You’re welcome to come and visit us in the boutique in order to touch, feel and try on any piece of clothing that you fancy.

What forms of payment are accepted?

We accept Cash, all major Credit Cards, Apple Pay.

We accept flattery, referrals, and cupcakes, but sadly, at this time, we can not accept High-Fives as payment for items.

What is your Return & Refunds Policy?

All items are thoroughly checked when they are submitted to RETOLD, and as such all items are sold "as is".

RETOLD operates a No Returns and No Refund policy subject to the following:
- Items may only be returned if they do not match the description of the item as advertised.
- Items must be returned within three business days after receipt of goods.
- Items must be returned in the same condition in which they were received.

I don't live in the UAE, can I still buy from your website?

Yes please, we want to spread the happiness across the globe! We sell and ship to customers all over the world (except to countries that are OFAC sanctioned).

Does RETOLD charge VAT tax?

The prices shown include the appropriate 5% VAT applicable to second-hand goods as sold in Dubai, UAE.
Please note that for certain countries outside the UAE, you might be required to pay additional taxes and duties applied by the local authorities, that will need to be paid upon delivery. You will be responsible for checking with your local customs office to clarify any applicable charges.

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Do you buy my clothes from me?

No, we sell your items on your behalf, you get paid after they have been sold.

How can I contact you with more questions?

+971 4 2976777
info@shopretold.com

What are the opening hours of the boutique?

Sunday - Thursday: 10am - 10pm
Friday & Saturday: 10am - 10pm

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