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We accept items in good, perfect, not stained and not damaged condition.
We are taking any label items – RETOLD will help find new homes for all High-street brands, Vintage, Designer and Luxury labels!

We STRICTLY DO NOT accept any fake goods of any kinds – only authentic items!

Absolutely not! We sell on behalf of anyone no matter your shape, size, or taste – we embrace it all! We always endeavor to have a range of all sizes available to our customers.

IMPORTANT ANNOUNCEMENT: Store Credit submission is on pause until 15-Mar-2026. Watch out for Cash Submission schedules on our Instagram, @shopretold.

Yes!!! Please do email us and we will help you get through the mammoth task of getting rid of what you’re not taking with you. We can also declutter your wardrobe and even contribute the items not suitable for resale to our charity partners.

No, unfortunately we don’t accept items on consignment at the moment.

Yes, you can. We collaborate with a charity organization@crhopefoundationand we would be very happy to organize this on your behalf, for the benefit those in need.

Yes of course! Store Credit earned in our shop remain valid for 1 month.

At the moment we are only delivering items within UAE, but very soon we will start our shipments worldwide as well. Exceptions at the moment we can do for our Serbian and Greek customers and the items can be delivered after contacting us directly on the email address sales@shopretold.com for full details.

Yes, you can of course, upon notifying us within 36 hours of reception. We will then need the items to be returned but we do not refund purchases, you will be credited of the full purchase value of returned items, available to use again with us within 3 months, online or in one of our physical stores, as you prefer.