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Terms and Conditions

By submitting your items to RETOLD you are legally bound by the Terms & Conditions in this document.

RETOLD reserves the right to refuse items that we deem unsuitable for re-sale through our service.

RETOLD accepts no responsibility for the non-sale of items.

RETOLD holds the right to select where and how we re-sell your items, whether through our retail shop, our events, our website or social media channels, our external partners or affiliates.

RETOLD holds the right to amend your product prices by up to 20%, and you will receive your payout based on the amended price where applicable.

RETOLD will accept no responsibility for the loss or damage of items whilst in our care.

RETOLD will only advise you of your sales within the last 5 days of your Membership, unless you are an Annual Member in which case RETOLD will update you quarterly.

You will receive your profits after your Membership term has finished, within 7 days of agreed payout. All payouts will be made through bank transfer to a UAE bank. Any bank fees associated with bank transfers outside the UAE will be at your expense.

We cannot store your items once your Membership has ended. If no attempt to arrange collection has been made by you for 7 days after the end of your Membership, we reserve the right to return your unsold items and your profits to you, at your cost. If we don’t hear from you within 30 days of your Membership ending, we shall donate your items to charity on your behalf. If you do not contact us within 90 days of the end of your Membership you forfeit the right to your profits.

RETOLD pledges to make every effort to protect your information. We will only share with relevant third parties if you have authorised us to do so and if it is beneficial to you.

All information enclosed in this document and any further correspondence is private, confidential and specific to RETOLD Used Clothes Trading LLC. It must not be passed on, shared or copied for any purposes, either private or public without the written permission of RETOLD. Failure to adhere to these Terms & Conditions may result in legal action being taken against you.

By submitting your items to us, you are legally bound to not form any business or enterprise, or host any events which is the same or similar to RETOLD for a 2 year period from submission date.


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