Terms and Conditions

Welcome to shopretold.com! The following Terms & Conditions govern all use of the shopretold.com website and all content, services, and products available at or through the website. The Website is owned and operated by shop RETOLD. United Arab of Emirates is RETOLD’s country of domicile. The Website is offered subject to your acceptance without modification of all of the Terms & Conditions contained herein and all other operating rules, policies (including, without limitation, Privacy Policy), and procedures that may be published from time to time on this website by RETOLD.

Please read Terms & Conditions carefully before accessing or using the Website. By accessing or using any part of the website, you agree to become bound by the Terms & Conditions of this agreement. If you do not agree to all the Terms & Conditions of this agreement, then you may not access the Website or use any services. The Website is available only to individuals who are at least 18 years old or are accessing the website and its services under the supervision of a parent or legal guardian.

Your shopretold.com Account If you create an account/profile on the Website, you are responsible for maintaining the security of your account and profile, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. Every member can control a single account. If a member is discovered to have multi accounts, all accounts will be banned and deleted.

Electronic Communication We accept payments via Visa and MasterCard credit/debit cards, Cash on Location (where available), PayPal and Bank transfers. When you use the website or send emails to RETOLD, you are communicating with RETOLD electronically. You consent to receive communications from RETOLD electronically. RETOLD will communicate with you by email or by posting notices on the website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Responsibility of Account Holders If you have an account and a profile, comment, or post material anywhere on the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party, the Content does not contain or install any viruses, the Content is not spam, is not machine- or randomly generated, and does not contain unethical or unwanted commercial content, the Content is not in violation of the United Arab Emirates local, federal, and cyber laws.

Responsibility of Website Visitors RETOLD has not reviewed, and cannot review, all the material, including computer software, posted to the Website, and cannot, be responsible for that material’s content, use or effects. By operating the Website, RETOLD does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful, or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying, or use of which is subject to additional terms and conditions, stated or unstated. RETOLD disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.

Contents Posted on Other Websites RETOLD has not reviewed, and cannot review, all the material, including computer software, made available through the websites and webpages to which shopretold.com links, and that link to shopretold.com. RETOLD does not have any control over those non-RETOLD websites and webpages and is not responsible for their contents or their use. RETOLD disclaims any responsibility for any harm resulting from your use of non- RETOLD websites and webpages.

Shipping Destinations & The Delivery Rates

AED 30 UAE (Abu Dhabi, Dubai, Al Ain, Ajman, Jebel Ali, Umm Al-Quwain, Fujairah, Ras Al Khaimah, Sharjah).

Local delivery prices across the UAE are depending on the weight (kg) of your package.

From AED 100 and above (Rest of the World). The delivery time and price for packages shipped outside the UAE can be checked by contacting us via email at sales@shopretold.com.

* The prices above are subject to change depending on the shipping rates and country destination.

RETOLD is not liable for any delays in deliveries due to custom clearances at destination. 

Placing an order with RETOLD does not guarantee the item will be delivered – reasons could be due to errors with the systems. If items are ordered but are unavailable, a full refund will be issued to the customer.

RETOLD reserves the right to cancel any orders we deem as incorrect, faulty, or suspicious.

Returns RETOLD will not be accepting any returns due to COVID-19 as we put the health of our employees and clients as top priority. All items sold are pre-loved and the condition of each garment is clearly described on the website. If you receive your item and find it to be damaged or not as described for that we have only 24-Hours Return Policy, meaning that all return requests must be raised within 24 hours of reception.

RETOLD does not refund returns, however the value of returned items remains available on your account for any subsequent order without any limitation of time.

Custom Duties / Taxes Our items are shipped from Dubai, UAE. Almost all countries apply custom duties on import of items. The customers will be required to pay the customs duty upon delivery of the products.

Currencies Items displayed on our store are shown in UAE Dirhams (AED). However, you can check other currencies using the currency converter.

Discounts We reserve the right to change or discount policies or cancel discounts at any time without prior notice.

Discount codes not redeemed at checkout will not be refunded or credited back to the customer. However, the customer may use the discount code on the next purchase provided the code is still valid (unexpired)

Value Added Tax (VAT) United Arab Emirates (UAE) has committed to implement VAT starting 1 January 2018. With a standard rate of 5%, VAT will apply to most of the supplies of goods and services supplied from this date. Businesses/individuals in UAE are required to comply with the new VAT rules and obligations – charge VAT, issue tax invoices, file periodical VAT returns and pay VAT when due to the tax authorities.

RETOLD also must follow the rules and obligations for VAT set by the Governments in UAE and KSA. All prices shown on RETOLD website are inclusive of VAT for customers from the UAE. The exact VAT applicable to your order will be calculated upon checkout based on the selected delivery destination. In addition, for orders delivered outside the UAE local import taxes may be applied to your order and these will be shown at checkout. RETOLD will comply to the rules and obligations for VAT set by the Governments of all jurisdictions we do business in and will calculate the VAT % as per what the Legislation specifies and the conditions that are to be met in order to apply the mechanism of sale of second-hand goods.

Procedure for Claims of Intellectual Property Infringement RETOLD respects the intellectual property of others, and we ask our users to do the same. RETOLD may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that material located on or linked to by shopretold.com violates your copyright, you are encouraged to notify RETOLD and we will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. RETOLD will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of RETOLD or others. In the case of such termination, RETOLD will have no obligation to provide a refund of any amounts previously paid to RETOLD. Any RETOLD or third-party intellectual property, and all right, title, and interest in and to such property will remain solely with RETOLD. RETOLD, shopretold.com, RETOLD logo, and all other trademarks, service marks, graphics and logos used in connection with shopretold.com, or the Website are trademarks or registered trademarks of RETOLD or RETOLD’s licensors.

RETOLD’s Team can be reached via email at sales@shopretold.com for any related questions or claims.

Advertisements RETOLD reserves the right to display advertisements on your profile.

Changes RETOLD reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Modifications will be effective from the day they are posted.

Termination RETOLD may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your shopretold.com account, you may simply discontinue using the Website, or delete your account.

Disclaimer of Warranties The Website is provided “as is”. RETOLD and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither RETOLD nor its suppliers and licensors, makes any warranty that the Website will be error free or that access there to will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

Limitation of Liability You expressly understand and agree that RETOLD and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, inaccurate pricing due to human error, technical error or bug, software glitches etc., damages for loss of profits, goodwill, use, data or other intangible losses, resulting from use of the site, content or any related services.

Indemnification You agree to indemnify and hold RETOLD, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE as United Arab of Emirates is our country of domicile.

Miscellaneous In case of any disputes the law applicable would be based on the UAE Governing Law. This Agreement constitutes the entire agreement between RETOLD and you concerning the subject matter hereof, and it may only be modified by a written amendment signed by an authorized executive of RETOLD, or by the posting by RETOLD of a revised version.